Refund policy

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Right to cancel

You have the right to cancel this contract within 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise the right to cancel, you must inform us, NewSawChains.Co.Uk, 67 Gleadowe Avenue, Christchurch, BH23 1LS, 01202 580612, sales@newsawchains.co.uk, of your decision to cancel this contract by clear statement (e.g. a letter sent by post, or e-mail). You can also electronically fill in and submit a cancellation form or any other clear statement to our website, sales@newsawchains.co.uk If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (e.g. attempting to fit parts to saws and finding you have purchased them incorrectly)

We will make the reimbursement without undue delay, and not later than;

14 days after the day we receive back from you any goods supplied, or
(if earlier) 14 days after the day you provide evidence that you have returned the goods, or
If there were no goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

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To NewSawChains.Co.Uk, 67 Gleadowe Avenue, Christchurch, BH23 1LS, sales@newsawchains.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods,

Ordered on; Order Number;

Name of consumer(s);

Address of consumer(s); Delivery Address (if different);

Dated; Signed;